*J&G*

There are 10 units needed to be completed in three two-hours lessons, and course learning objectives are asked to achieve by the end.

Table of Content

unit 1. Getting yoour message across

unit 2. Using the right words

unit 3. Matching the customers’ style

unit 4. Using questions

unit 5. Dealing with angry customerss

unit 6. resolving conflicts

unit 7. Writing letters to customers

unit 8. Breaking bad news in a letter

unit 9. Giving written instructions

unit 10. Writing healpful manuals

Lesson One (21.05.06): two hours, complete learning objective 1,2 and 3; relating units: 1,2 and 3.

Lesson Two (25.05.06): one and half hours, complete learning objective 4 and 5; relating units: 4,5 and 6.

Lesson Three (29.05.06): two hours, complete learning objective 6 and 7; relating units: 7,8,9 and 10.

Last night, I have quickly changed my topic to online training HTML – create your own web pages. This is something I always want to learn, so I sent email to Anne, and waited for her approval.
 

I received her email this morning, she said OK.

I then started to plan my course session time, while I browsed through this course content. As soon as I read of the computing codes, such as ‘.gif, TT, BR, PRE, etc”, I got a big big headache. I felt strange, that seems to be a complete new thing to me. The limitation of my previous knowledge of computing, and flexibility of internet access from my place stopped me to finish this learning within 6-8 hours. If there is no time limitation, I can probably complete this learning by starting from the very basic understandings that will require much more time.

I then decided to change my course again. I felt sorry to Anne, I kept sending email her for help. This time I aimed something I was familiar with, also interesting. Finally decided: customer service – communication.

I am certain this time, no more change! ~

What I have picked for Assessment3, it was wrong.

That’s a list of information , not short course!

I need to find something more interactive for online training !

I have began to choose my course for assessment 3.

My topic is to learn Japanese, which is a language I always want to learn.

1st i decided to choose CD-rm training course, however Anne suggested the importance of interactive learning for elearning course. Then through Google research, I found lots of free japanese course websites. Oh, too much variaties to pick the best out.

I decided http://www.japanese-online.com/ was the best, however when I started to browse through, i found in this website only limited lessons for free to login. you are asked to pay to learn Japanese Grammar, and writing.

I started Google research again, typed in “learn Japanese free online”. This time I am smarter, I browsed websites first then made up my mind to submit to discussion board. Finally I picked the best site out of all.

http://japanese.about.com/, this website provides:basic Japanese words, audio files, situation set up lessons, and helpful tools (dictionary), fun article about Japanese, Japanese readings, etc. As well as this site offers links with other useful sites.

What are so important about the four elements of learner readiness?

• Motivation

This is an essential factor, where if learner are not will to gain skills, instead they are forced to put on a training program, your solution won’t have a chance — unless the motivational factor in place.

•  Computer skills

While doing online training, learner has no chance to learn basic computer skill, because they are doing online training. Therefore they must have fundation computer skills before they start their online training.

 These two points are evidenced in my case study discussion. Please view @ http://jayjay.edublogs.org/organisational-case-study/

The learner readiness can be broken down to include the following element:

• learner motivation
• learner computer skills
• time availability
• access to the appropriate techonology

reference:

accessed on 10/05/06 http://www.canopi.com.au/27opine/cold%20facts.doc> “ONLINE TRAINING: SOME COLD HARD FACTS” by Greg McLoughlin-Wilden.

There are some suggested online pages for e-learner readiness self-assessment:

• http://www.sdccdonline.net/assess.htm
• http://www.karlkapp.com/questions.pdf
• For other suggestions: see http://www.schoolnetafrica.net/1033.0.html

Learner readiness survey

Technology access 

Online skills and relationships 

Motivation 

Online audio/video 

Internet discussions 

Importance to your success 

an example of self-assessment: http://www.ispi.org/pdf/suggestedReading/Vol17_04_66.pdf (p. 71 – 75)

E-learning today is a common way to deliver education and training within many organisations.
Learner readiness for e-learning involves the learners’ technical ability and learning skills.

1.      Technical Skills required by e-learners

• use of computers
• use of the network
• use of software applications
• use of tools to download and upload information from web pages or course-management systems
• use of email to exchange documents
• use of online discussion

2.      Be able to Assess Self-knowledge for e-learning readiness

E-learning learner’s readiness can be measured through self-assessment. Table below is extracted from: http://www.ispi.org/pdf/suggestedReading/Vol17_04_66.pdf

reference:

http://elearning.algonquincollege.com/community/eteacher/learner_readiness.htm, accsessed on 09/05/06