Day Two Learning Reflection
Today’s learning focuses on how to deal with problems that service people must encounter when interacting with customers. I expected the online training method should be more interactive and practical. However I am a bit disappointed, beside quiz and reading, there isn’t any more online activities involved.
I encountered situation that requires the skill of conflict resolution. After this lesson I still confused what should do to resolve this situation. However, the training program didn’t provide any ways to get contact with the training services for questions, so I can not get direct feedback.
How effective I found about this course?
Training information has been well prepared since information put out showed the effort of information collected from different perspectives. Evident in excuse checklist in unit four, page 18.
