Day Two Training Intro.
By the end of the second day online training, I expect myself to complete course learning objectives 3 and 4. Check my pervious post “customer service: communication” to find out course learning objectives, view @ http://jayjay.edublogs.org/2006/05/19/customer-service-communication/.
Today’s lesson began with real life related situation question, guided to think about the importance of asking accurate and appropriate questions for getting out more detail information of a customer.
I worked for a retail jellwery shop as a salesperson. On the training day, I was taught briefly on questionnaire technique, for gather more information of what customers are interested in, or what particular styles customers after, open ended question are preferred to keep on a conversation.
