*J&G*

Obstacles during training
Since English is my second language, I have difficulties to understand if I don’t get the meaning of some key words. This training program has been so considerable to provide links with online dictionary. Therefore this problem of any non-English speaker has been solved effectively.
I don’t like study, especially study knowledge that I assumed I have already known. I found that there were only small amount of information on every show slide, which made me feel relax as I taking the lesson, instead of feeling this is a duck-feeding study.
 

My developed perspective of Customer Service Communication
I have taken skill assessment before I started, I was expected that I would be getting majority of the questions right. In my old perspective, the understanding of customer service is a common sense, what service people need is smile and nice attitude. However, I got a so-so mark that convinced me that smile and nice attitude wasn’t enough for good customer services, I needed to enhance my interpretation of customers, so that I have the capacity to provide service meets their desires.