Day One Training Intro.
Today is my first day online lesson. Before the actual lesson started, I have researched into the need for customer services training for organizations.
Customer satisfaction is the key to business success. Managers who work in customer services field are having a big headache on the poor performance of staff communicating with customers. Low organizational efficiency has been evidenced by the raise figure of customers’ complains. Therefore, online training programs are designed by lots of elearning institutions, for assisting development of customer service communication skills. This type of programs is a low cost, interactive and effective program that has been broadly recommended by organizations.
Unit objectives are stated explicitly before each unit, and skill assessment is provided for learners to find out their level of knowledge about communicative skill of customer services.
By the end of today’s training, learners should be able to manipulate basic skills of deliver your word by using correct tone of voice and gesture. As well as being able to recognise the different types of customers.
